Privacy Policy
Understanding how giventolqax protects and manages your personal information in accordance with Australian privacy laws
Last updated: March 15, 2025
Introduction
giventolqax (ABN 23 456 789 012) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our financial data interpretation services.
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy explains how we comply with these principles and your rights regarding your personal information.
Information We Collect
Personal Information
When you engage with our services, we may collect the following types of personal information:
- Contact details including name, email address, phone number, and postal address
- Financial information necessary for data interpretation services
- Business information including company name, ABN, and industry classification
- Communication records including emails, phone calls, and support interactions
- Website usage data through cookies and analytics tools
How We Collect Information
We collect personal information through various means:
- Directly from you when you complete forms, request services, or contact us
- Through your use of our website and digital platforms
- From publicly available sources where legally permissible
- From third parties with your consent or as permitted by law
How We Use Your Information
We use your personal information for the following primary purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Service Delivery | Providing financial data interpretation and analysis services | Contract performance |
| Communication | Responding to inquiries and providing customer support | Legitimate business interests |
| Service Improvement | Analysing usage patterns to enhance our services | Legitimate business interests |
| Legal Compliance | Meeting regulatory requirements and legal obligations | Legal obligation |
We will not use your personal information for purposes other than those outlined in this policy without your explicit consent, unless required or permitted by law.
Information Sharing and Disclosure
giventolqax takes your privacy seriously and we do not sell, rent, or lease your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may engage trusted third-party service providers to assist with our operations, including:
- Cloud hosting providers for secure data storage
- IT support services for system maintenance
- Professional advisors including lawyers and accountants
- Marketing and communication service providers
These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your personal information if required or permitted by law, including:
- Compliance with court orders or legal proceedings
- Cooperation with law enforcement agencies
- Meeting regulatory reporting requirements
- Protecting our legal rights and interests
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction.
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Secure servers hosted in Australian data centres
- Regular security assessments and vulnerability testing
- Multi-factor authentication for system access
- Automated backup systems with encrypted storage
Administrative Safeguards
- Access controls limiting information to authorised personnel only
- Regular staff training on privacy and security procedures
- Incident response procedures for potential data breaches
- Regular review and updating of security policies
While we implement robust security measures, no system is completely secure. We encourage you to take reasonable steps to protect your own information, such as using strong passwords and keeping your login credentials confidential.
Data Retention and Disposal
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and to meet our legal obligations.
| Information Type | Retention Period | Reason |
|---|---|---|
| Client Records | 7 years after service completion | Tax and business record requirements |
| Financial Data | 5 years after last access | Regulatory compliance |
| Communication Records | 3 years from last contact | Service quality and dispute resolution |
| Website Analytics | 26 months | Service improvement analysis |
When personal information is no longer required, we securely delete or destroy it in accordance with our data disposal procedures.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information:
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.
- Submit a written request for access or correction
- We will respond within 30 days of receiving your request
- Identity verification may be required for security purposes
- No fee applies for simple access requests or corrections
Complaints Process
If you believe we have not handled your personal information appropriately, you can lodge a complaint:
- Contact our Privacy Officer using the details provided below
- Provide details of your concern and desired resolution
- We will investigate and respond within 30 days
- If unsatisfied, you may contact the Office of the Australian Information Commissioner
Consent Withdrawal
Where we rely on your consent to process personal information, you may withdraw that consent at any time. Please note that withdrawal may affect our ability to provide certain services.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Analytics cookies to understand website usage patterns
- Preference cookies to remember your settings and choices
- Marketing cookies for relevant advertising (with your consent)
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
International Data Transfers
We primarily store and process your personal information within Australia. In limited circumstances, we may transfer information overseas to trusted service providers.
When overseas transfers occur, we ensure appropriate safeguards are in place, including:
- Transfers to countries with adequate privacy protection
- Contractual agreements requiring equivalent privacy protection
- Your explicit consent for specific transfers
- Compliance with Australian Privacy Principle requirements
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through our usual communication channels
- Provide reasonable notice before changes take effect
- Obtain your consent for material changes where required
We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Contact Our Privacy Officer
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:
Privacy Officer
giventolqax
12 Joseland St, Greenway ACT 2900, Australia
Phone: +61362346234
Email: help@giventolqax.com
We aim to respond to all privacy-related inquiries within 30 days.